Privacy Policy
Big Brains Cloud WP
Last Updated: 30 March 2026
1. Introduction
Welcome to Big Brains Cloud WP, operated by Big Brains Technolabs (“Company”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based communication and automation platform that integrates with WhatsApp Business APIs and related services.
By accessing or using our services, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name
- Email address
- Phone number
- Business details
- Billing and payment information
2.2 Usage Data
- Login activity
- IP address
- Browser type and device information
- Interaction with dashboard features
2.3 Messaging & Communication Data
- Message content processed through integrated messaging APIs (such as WhatsApp Business API)
- Contact numbers and customer data uploaded by users
- Campaign data, delivery reports, and analytics
⚠️ Important: We do not own or control your customer data. You are responsible for obtaining proper consent from your contacts before sending messages.
3. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain our services
- Enable messaging automation and campaign management
- Process payments and manage subscriptions
- Improve platform functionality and user experience
- Provide customer support and service-related communication
- Ensure compliance with applicable laws and platform policies
4. Data Sharing and Disclosure
We do not sell your personal data.
We may share information in the following situations:
- With service providers and partners (including messaging API providers) to deliver core functionalities
- To comply with legal obligations or government requests
- To enforce our terms, policies, and protect rights and safety
- During business transfers such as mergers or acquisitions
5. Data Retention
We retain your data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encryption practices
- Access control and authentication mechanisms
- Regular monitoring and system updates
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct or update your data
- Request deletion of your data
- Object to or restrict processing
To exercise these rights, contact us using the details below.
8. Third-Party Services
Our platform integrates with third-party services (e.g., messaging providers, payment gateways).
We are not responsible for the privacy practices of these third parties. Users are encouraged to review their respective privacy policies.
9. Compliance with Platform Policies
Users must comply with all applicable messaging platform policies (including WhatsApp Business policies).
We reserve the right to suspend or terminate accounts that violate these policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Big Brains Technolabs
Email: bigbrainstechnolabs@gmail.com
Website: cloudwp.bigbrainscrm.com:5000
12. Consent
By using Big Brains Cloud WP, you consent to the collection and use of information in accordance with this Privacy Policy.